Thank you for honoring me with the Legacy Client status. I have always received excellent service from Heritage and look forward to continuing a great relationship. Sam Foose and Bill Walker have gone out of their way over the years to assist me and it is people like those gentlemen that give me confidence in continuing to use Heritage's services.
I am continuing to grow and upgrade my collection and constantly monitor your auctions. And when I am ready to sell, I will certainly consult with Heritage Auction Galleries.
I am writing to let you know how much my wife and I appreciated your warm and friendly hospitality! We had a wonderful time in New York during the October 2013 Historical Manuscripts auction that featured my mother’s papers collected during her tenure as Martin Luther King, Jr.’s secretary. In fact, the entire experience from beginning to end has been a pleasure.
This was our first experience with auctions, and your entire team has impressed us with the level of care and attention we have received. Sandra, Noah, Bryan, David… I can’t begin to sing their praises enough! They are all jewels and you are fortunate to have them on board. I’m particularly pleased with Sandra’s knowledge of and respect for the documents; and Noah’s diligence in securing so many story placements in print, Internet and television outlets. I felt very confident that the collection was presented to the largest audience possible.
Last, but not least, thank you for changing your travel plans so that you could be present at the auction to ensure that everything went smoothly. There is no doubt that the Heritage family was the best choice for handling my mother’s historic collection.
I hope our paths cross again and I wish you all the best.
My decision to go with Heritage was right on target. I truly appreciate the job Heritage did. The complete end to end service you provided me was simply unparalleled by anyone in the industry. [Entire Letter]
I wanted to send a note of appreciation for all of Jerod's work on my behalf. I am the purchaser of a piece of artwork through your site's service which allows prior purchasers of art through your website to then receive bids from other potential purchasers and re-sell those pieces via your site again.
Jerod immediately contacted the seller, obtained a commitment for shipment, watched out for my purchase's arrival, and handled my special shipping request with aplomb, turning the piece around from receipt at your office to shipment to me within hours (I wanted to receive the piece by Saturday as I wanted it as a surprise to my wife before her surgery Tuesday morning, the day after Memorial Day).
Jerod also was pro-active. He informed me that my use of an e-check would delay the shipment as it needed multiple days to clear the bank, whereas a credit card purchase could be processed much faster. That pro-activeness enabled the quick turn-around I needed. When you consider that the prior owner accepted my bid on Sunday (one week ago), had to ship the piece to you, then it had to make its way to my home, getting this all done in just six days is remarkable.
I will not hesitate to recommend the use of Heritage Auctions to my friends and co-workers!
I like to express my gratitude and praise to Heritage Auction Galleries. Your friendly and knowledgeable staff does an excellent job. My experience of buying and selling went well. Your web site is truly remarkable. With all these; friendly people, highly professional staff, superb web site makes you a winner. I also want to thank Jason Friedman for his hard work and commitment to my goals for buying and selling at Heritage. Thank you.
I just wanted to share that I had a fine experience dealing with your animation guru Jim Lentz and his associate Jesus at your Beverly Hills gallery over the weekend. He was extremely insightful and I was eager to acquire amazing, rare cels that he had procured.
Derek ... thank you for all you did in making the auction such a big success!!! I am very happy with the outcome and very thankful I went with Heritage!
Back in February you and I spoke briefly on the phone as I was working with Craig Kissick to set up the consignment of ""Big Red,"" a petrified wood specimen 90"" x 64."" After that call with you Craig gave me the assurances that it would receive ""proper"" exposure in the catalog and on your website.
Today I received the catalog which is a work of art unto itself. When I found my lot I was literally blown away by what Craig had done with the presentation....... quite amazing to say the least!
Today many auction companies and their representatives make wild claims just to get a consignment......... and they rarely follow through. What Craig and Heritage have done far exceeds what was promised and for that I am grateful!
Now it will be fun anticipating the sale................. thanks again!
From my experience, you conduct and operate the auction in a very professional manner. Your staff is understanding and courteous.
Excellent-relaxed and friendly staff, from Jim & Steve on down.
I have been extremely pleased with my involvement with Heritage Auctions. It is a very professional operation, well executed with no confusion. I have been very impressed with the courtesy of everyone involved.
I thought that Peter Calderon was very pleasant and had a very professional attitude.
I am writing to thank you for Heritage Auctions and Grey Smith. Grey is a true asset to Heritage Auctions and Heritage Auctions are a true asset to the Movie Poster Hobby. Grey Smith is the premier poster expert in our hobby. I have found him to be completely honest and upright in our many dealings. You could have no finer representative than you do in Grey Smith. I have dealt with Grey and Heritage for appoximately fifteen years and I find no better man or organization. Jim, I figure you hear the negatives. So I thought I would tell you the majority opinion in our hobby. Thanks again.
The reason more and more collectors are turning to HA for americana is because the department director (that be YOU) have the heart of a true and highly knowledgeable collector with the business acumen of someone who has been not only successful but has decades of an impeccable track record for "straight shooting"
I sent out several inquiries, but Moyun is the primary reason I went with Heritage. She is extremely knowledgeable. I’m so impressed with her; she is so friendly and engaging and nobody treated me like she did. It feels like she’s family.
The absolute results of Heritage Auctions and your effort has stimulated this heart felt response. Your professional support, optimistic attitude, remarkable staff communication, incredible planning and scheduling service is appreciated more than can be imagined. Thank you Chris and please express our appreciation to the Heritage Auctions staff family.
“HERITAGE AUCTIONS is the professional in collectable tangible asset auction value today!”
Heritage Auctions takes a personal interest in client success, acting in policy for an absolute positive result and reflects this direct client interest in the quality account services you provide. Evaluation in product placement, optimum exposure and maximum result is more than appreciated in our fast pace world today.
Heritage Auctions continual effort in support of our industry and many other collectable fields of interest is an invaluable service to the greater collecting and auction community. A real world word of appreciation to you and your marketing staff, Chris, Thank you. Thank you to everyone in the Heritage group for your World Class professional service.
Grey is the absolute best in the business and he is completely responsible for my Movie Poster passion, a solid 10, make it an 11! I can not imagine a better or more informed individual in this wonderful hobby! Without Grey we all would be lost, he is essential and a Gentleman to say the very least!
Your staff are well trained and I enjoy the auction operation.
Hey, Jess, thank you and the young lady I spoke with--Michelle--for getting the alligator bracelet in the mail for me. It's a present for my daughter, who is coming in from Wyoming tonight for her birthday. She'll be delighted with it, I hope. Again, I really appreciate the personal service that you and HA give me. Makes me a repeat buyer!
I believe the quality of your auction service represents a goal to which all other auction companies aspire.
Barbara Conn was the consumate professional and communicated clearly and frequently throughout the process.
Working with Barry Sandoval - his communication skills and thoroughness are outstanding.
Over the 9 months or so, we have worked with Stephanie O’Barr at Heritage Auctions. She has been our project manager for our online auction, both before, during and after our ART FROM THE HEART Celebrity Art Auction & Benefit. She has been wonderful to work with. She is professional, dedicated and always positive in her communications with us. She truly seems to be focused on helping our agency raise as much funds as possible. Everyone at Heritage Auctions that we have come in contact with has been truly amazing to work with. The professionalism and expertise is evident in all they have done for us.
Having the opportunity to post our art auction items online resulted in us raising more money than ever for our agency. This is critical when funding for our programs are harder than ever to obtain. The programs we provide directly impact our community, but we depend on the generosity of others to make it happen. It has been such a pleasure working with Stephanie and we are thankful for the chance to let others see the amazing artwork that was created or donated from the heart to help the youth from primarily low-income families from our community that struggle to overcome some serious issues.
We are so thankful for the chance to be one of the select non-profits that partner with Heritage Auctions and to work with Stephanie and the team at Slocum. We look forward to the chance to work with Heritage Auctions again in the future.
Professional presentation, accurately described coins. My telephone dealings with your staff shows them to be very responsive and customer-service oriented.
I have found my experience with Heritage to be honest, straightforward and very businesslike. You have always tried to accommodate my needs and desires and have done a very good job. Keep up the good work.
I have known Katie Natronis for over ten year and have followed her career from Bonhams Auction House (Los Angeles) to Heritage Auctions (Beverly Hills). I have worked with Katie whilst she served in her former role as Specialist, 20th Century Decorative Arts at Bonhams, and have now become a client at Heritage where she serves as Consignment Director/Specialist, 20th and 21st Design. Through, I have been impressed with the way Katie interacts with clients, proving herself to be a person of integrity, honesty, and civility. In her capacity as a 20th and 21st century decorative arts and design specialist, Katie is knowledgeable, forthright, and communicates with clarity and diplomacy. I have had the good fortune to sell several objects consigned through Katie, and most recently several of my contemporary design objects were featured in Heritage's 20th Century Decorative Arts and Design Auction on October 11, 2015. The entire experience working with Katie, from start to finish, was a pleasure, and I benefitted from her consummate professionalism, evinced in the exacting research, spot-on evaluations, and considerate handling of the total transaction. The outcomes achieved for the lots I consigned exceeded my expectations. Katie's expertise is unparalleled, and the passion and enthusiasm she demonstrates for her job are infectious and admirable. She treats her clients- me among them- with respect and show them a generosity of spirit not often extended in the business world; indeed, these are very laudable qualities. I can state without reservation that I believe Katie Nartonis to be a valuable asset to Heritage Auctions, and I hope our fruitful and collegial relationship will continue for years to come.
My interactions with James Wolf were wonderful. He was pleasant, available, knowledgeable, and made me feel comfortable in the process.
I am writing to let you know what a great experience I feel it has been working with you as a representative of Heritage Auction Galleries. I appreciated very much your quick response to phone calls, the time you took to answer my questions and the efficiency of the whole transaction.
I cannot say enough for the service that you provided. It is much appreciated. I will definitely recommend heritage in the future.
Wow; aren’t we lucky to meet you. Thanks for the great info and superior client service. The history of all of our art is my addiction. I have met (tracked down) two of our artists before they passed and had long correspondence with them. It is very rewarding to have these back stories.
It was a great pleasure to work with you. I have to say I am very pleased with the final results and Heritage Auctions service.
I hope I can do more business with you in the future.
I Googled Fine Art Auction houses, read through the various listings, and thought HA sounded like business. Your reply to my request for an auction appraisal was the most encouraging, comprehensive, and enthusiastic reply I got (and a got several). And my wife picked up on the general tone of your email and said let's go with them. Voila!
I just wanted to take a quick minute to let you and your boss know how very much I enjoyed working with you and Heritage. When I started this process, I had no idea what I was doing- it was like learning a foreign language! I not only have learned so much, I have started taking classes in the appraisal arena because I feel there isn't an adequate representation in the southern Chicago suburbs! When I first contacted Aviva we just clicked! I realize Joliet Il and New York City are miles apart not only in proximity but in how we live our lives. Not only did Aviva "bridge" those gaps- she embraced them! From Heritage sending me the gigantic fed ex shipping box to the end result- Aviva was on top of the process and keeping me apprised all along the way. She is a wonderful addition to your staff and I wanted you to know what a "gem" you have! Thanks again!
Very courteous, pleasant and professional!
Thanks Todd, this is why I like purchasing from Heritage, you are so customer oriented and with your size and my meager purchases it always amazes me how quickly you respond. You are by far the best auction company I have ever dealt with and I own an auction company, so I know! I look forward to our business relationship continuing to grow over many more years.
I'd just like to send my appreciation for the superb customer service I received from your employees at this weekend's show. I participated in the Bullet Auction on Saturday and your staff was most helpful and hospitable. On Friday, I had a collection to sell and availed myself of your free appraisal". Your staff was very helpful and gave pretty good insight. Unfortunately, I had promised someone that I would give him first crack at the collection and we had agreed to some preset parameters. Had I not given my word to that gentleman, I would have probably gone directly back to your tables and consigned them to Heritage. I've participated in several of your Internet auctions and bought some coins from Paul. He was great at followup. Lastly, I'd really like to send my apprecation to Marti in your credit department. I was not fully prepared when I showed up to auction and didn't have all the information I needed. She has been exceptionally helpful today in helping me get it straightened out. Just thought I'd let you know that your customer service is great."
I initiated a wire today to get all my payments with Heritage current. And I was a little nervous that I was just barely squeeking in under the wire before interest started to apply for the February auction. So I sent off an E-mail because I wanted to let someone know that the Wire was coming over. Now that Steve is taking some time off, I sent the E-mail to Nancy Higdon. She had a response back to me in minutes and forwarded my E-mail to the appropriate people. And it got me thinking. Every time I've had a question or an issue, whether it's about a charge, a consignment, getting books mailed, a check that needed to be sent, or whatever the issue has been, whether it's her department or not, Nancy always immediately gets back to me. She's always helpful and courteous, and as soon as the E-mail reaches her inbox she either takes care of the situation of forwards it along to whatever the appropriate department is. Not that the entire staff at HA isn't great from top to bottom, but Nancy Higdon is someone I have always been able to count on and I wanted to let you know what a great employee you had.
Though the other companies put up a good fight, Heritage is the best bar none. Customer service is your greatest asset.
I want to thank you,especially, and your entire team for the utmost professionalism demonstrated in last Friday's sale. While I regret my inability to personally view the work, you provided an excellent substitute for my not being able to do so, and I look forward to future Heritage auctions. While I previously had only experience with Sotheby's and Christie's, Heritage meets or exceeds the quality of service provided by these other institutions!
During the summer of 2013, we were introduced to Heritage Auction through the efforts of American Indian Art Specialist Delia Sullivan. She spent untold hours helping us sort and identify American Indian artifacts from the Valentine Pasvolsky collection. Ms. Sullivan proved knowledgeable, diligent and efficient in selecting items viable for the American Indian & Pre-Columbian Art Auction held November 15, 2013 in Dallas, TX. We were very impressed with all activities of the Heritage Auction staff to ensure a successful auction. We would like to extend our gratitude to Ms. Sullivan and her staff for making this such a beneficial endeavor.
Please give a big thank you to the entire Heritage team who made this happen. Everyone was a pleasure to work with and Heritage delivered beyond our expectations.
Your friendly, professional staff does a first rate job.
The most positive aspect of our auction with Heritage was working with Marianne Berardi. She exhibited the height of professionalism. She is exceedingly knowledgeable about art generally and about Vik in particular. I was the point person with whom most interactions were carried out in preparation for the auction, and I must emphasize that Marianne was exemplary. She was responsive, organized, diligent, and above all as pleasant as could be wished to work with. Many Clevelanders have asked us, Why did you go with Heritage? Why did you have a Schreckengost auction in Dallas rather than Cleveland? There is only one answer to that; although we felt Heritage as a company was well equipped to carry off the auction, in reality we did not so much choose Heritage as we chose Marianne. It would indeed have been much simpler to work with a local auction house, and we had local options. But we never once regretted going with Heritage because of the pleasure and ease of working with Marianne Berardi. We could not commend her (and thank her) more for the job she did.
I just wanted to take a minute and let you know how pleased I have been with Heritage Auctions, and most specifically with Steve Borock. Re I consigned some comic art items, for the first time, at last weeks auction and Steve was my contact. We were delighted with the results and Steve kept us informed at every step of the way and we look forward to doing business with Heritage and Steve in the future and consider ourselves very fortunate to have met him.
My wife Alice and I want to take this opportunity to thank Heritage and all of its employees for over 10 years of exceptional service. We have used Heritage as a major supplier for our numismatic business needs for over a decade now. Heritage has provided essentially flawless service. The billing is always correct, the cataloging is great and the web site is outstanding. We buy coins and currency from various Heritage auctions weekly and we have many hundreds of lots shipped to us yearly from Heritage. We have been doing this for over a decade now. It is amazing but we have never had one item lost or delivered incorrectly. That is a truly superb accomplishment for any company and it speaks volumes about the skill of the Heritage management team and the quality of the Heritage employees. We look forward to doing business with Heritage for many decades to come.
RE: 1943 Steel Cent. Thank you very much for your reply and more so for the history. My mother will be disappointed she does not have the rare coin but also interested in the history. It was just that report that you mentioned that got my mom so excited. Again, thank you for the reply and the education. You were not the only person I mailed, but you were the only answer I received, this speaks volumes for your character. Thank You So Much.
I just have to say that you have great people -- who take care of things instantaneously! Very impressive.
I was very pleased with the personal attention I was given.
I absolutely love dealing with Heritage! Customer service is often forgotten
today but Heritage brings it back. Thank you for helping me build my collection!